Frequently asked questions

Create a free account, complete your pilgrim profile, then open any open cycle and follow the enrollment steps — including whether you are travelling yourself and which dependents to add.

Yes. When enrolling you can mark yourself as not included and simply add the dependents you are sponsoring. Pricing is calculated from the number of travellers.

You can pay in full or in installments. After paying through your bank, upload your proof of payment and our admins verify it. Your balance updates once a payment is confirmed.

Your enrollment is recorded immediately. Payments move from “pending” to “confirmed” once an admin reviews your uploaded proof.

Our admins can defer your enrollment to another cycle while preserving your full history and payments. Cancelled or deferred records are never deleted.

Yes. Your data is stored securely, uploaded documents are kept in protected storage, and access is restricted by role.